Information in English from the Norwegian Consumer Council.
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We give consumers the power and possibilities to make good choices.
TV providers facilitate remote deleting of recorded TV shows when you cancel your subscription. The revision of the Norwegian Copyright Act must give consumers control over their own PVR content.
Here are the regulations of the Consumer Council. The regulations were laid down by Royal Decree of 5. April 2002 and put forward by the Ministry of Children and Family Affairs.
You have been trading in another country in Europe, and something has gone wrong. It appears perhaps that a commodity you have bought is defective? Or that the goods you have ordered through Internet were never delivered?
The European Consumer Centres Network (ECC-Net) is a new network within the European Union and the European Economic Agreement area countries (EEA). Most of the European countries have joined the network, and more and more countries now open their offices/contact centres. The aim of the centres is to give you advice and provide you with information on your rights as a consumer when you buy goods and services in Europe.
From 1st July 2002 a buyer’s rights and obligations are governed by a new Act on consumer purchases. The Act is applicable to all purchases you make of goods as a private person as from 1st July 2002, as long as the seller is a professional seller.
The Consumer Council of Norway has reported Facebook and games provider Zynga to the Norwegian Data Inspectorate for breaches of the Data Protection Act. Consumers are being deprived of basic rights when joining the online community, according to the Consumer Council.
DnB NOR’s sale of two loan-financed structured savings products was contra to sound business practice, according to a statement issued today by the Norwegian Bankklagenemnda. This means that the bank must pay customers back everything it has earned on the loans – charges, interest and commission. The loan agreements will also be null and void.
The Norwegian Consumer Council, the Norwegian Photo Council and ICT Norway have developed a standard for secure storage of photos online (OBS!). Companies associated with the norm are required to store customer's photos in a safe and secure manner.
The Norwegian Internet industry, the Norwegian Post and Telecommunications Authority, the Consumer Council of Norway and the Consumer Ombudsman have agreed joint guidelines for net neutrality. "A historic moment,” is the Consumer Council of Norway’s verdict.
The Consumer Council of Norway proposes to establish a public committee to address complaints on copyright infringement.
Norwegian law firm Simonsen has just recently sent a letter to a large number of Norwegian ISP’s, ordering them to contact some 300 customers, suspected of illegal file sharing, and make them sign a statement where they accept responsibility of illegal file sharing and renounce all future illegal file sharing.
The Norwegian Consumer struggle with unfair commercial practices carried out by online traders in general, and iTunes in particular, today received a special merit prizes for the iTunes campaign.
Immer mehr Verbraucher kaufen digitale Produkte, wie Musik und Filme auf CD, DVD und legal heruntergeladene Dateien. Als Verbraucher digitaler Produkte werden Sie von keinem Gesetz geschützt. Somit kann auch niemand wissen, was Gesetz ist und wann das Gesetz gebrochen wird. Im Zuge der Bekämpfung dieser chaotischen Zustände bei den digitalen Rechten legt der Norwegische Verbraucherrat (Forbrukerrådet) heute die digitalen Rechte der Kunden fest.
Increasingly more consumers are purchasing digital products such as music and films on CDs, DVDs and in the form of legally downloaded files. As digital consumers, you are not protected by any legislation and it is therefore impossible to know what is legitimate and when the law has been broken. As a link in the campaign against the chaos related to digital rights, the Norwegian Consumer Council is today introducing your digital rights.
The Norwegian Consumer Council has launched a charter of eight mandatory consumer rights for digital products and services consumers have legal access to and are dependant upon. When implemented in the relevant legislation, it will represent an important step towards a balanced and well-functioning information society.
Both consumers and experts find it difficult to know what is legal and illegal when it comes to downloading, copying and playback of digital content.
You have to live by the law, which means that you can’t download, use or copy music and films without permission, says the record industry. But exactly what is legal depends on who you ask, and whether any of your close friends are computer whizzes.
Si vous achetez de la musique chez iTunes, iTunes peut unilatéralement modifier les droits à la musique que vous avez achetés. C’est l’une des raisons pour lesquelles le Conseil norvégien de la consommation saisit aujourd’hui le médiateur des consommateurs pour violation de la loi sur les pratiques commerciales.
Wenn man Musik bei iTunes kauft, kann iTunes ohne Weiteres die Rechte in Bezug auf die gekaufte Musik ändern. Dies ist einer der Gründe für die Beschwerde, die der norwegische Beirat für Verbraucherfragen jetzt gegen iTunes wegen Verstoßes gegen das norwegische Gesetz über den unlauteren Wettbewerb beim Verbraucherschutzbeauftragten eingereicht hat.
If you buy music from iTunes, iTunes can without further ado change your rights to the music you have already bought. This is one of the reasons that the Consumer Council of Norway is now lodging a complaint against iTunes with the Consumer Ombudsman for breach of the Marketing Control Act.
Criticism may be levelled against conditions disclosed in connection with almost all safety inspections of planes at European airports. But the list naming the worst companies in the air is being kept secret by the authorities.
With Ryanair you can fly to London at the cost of a few Euros. But former employees with whom the Consumer Report has been in contact, maintain that Ryanair’s low price concept does not attend to safety in a proper manner.
The dramatic changes in lifestyle in recent decades have resulted in cultural, economic and technological transformations which require a broader understanding of the individual’s role in local communities and in the global society.
This booklet offers a selection of inter-disciplinary, methodical examples of how to teach consumer topics in primary and secondary school.
This pamphlet is only valid when you are buying services. In connection with sale of goods, other rules apply. (Look up separate pamphlet)
This pamphlet is only valid when you are buying goods. In connection with sale of services, other rules apply. (Look up separate pamphlet)
What are the strategic options we have nationally and internationally in promoting consumer education? How may we, with small resources, get results? How may international cooperation give help and direction to national tasks? What are the keys in an upstream or downstream strategy? In this article, we will discuss the different strategic options for developing and implementing consumer education on the basis of established priorities under the Nordic Council of Ministers. We will also try to give comments on how EU implements Article 153 in the Amsterdam treaty in this respect.
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